Questions
A selection of the questions most frequently asked by our customers,
together with the appropriate replies. If your specific question
is not included, please make use of our on-site contact
form or send us an e-mail to mail@pc-callout.biz.
We will respond quickly and do our very best to help.
What are your charges?
We constantly review our charging structure to ensure that it remains
as competitive as possible and always represents excellent value
for money. Please call us and one of our friendly staff will be
happy to advise you.
Are your telephone lines really open 24/7?
Yes, all calls to PC Callout Limited are free and will be answered
by a living and friendly human being, 24 hours a day and 7 days
a week. When calling us, every call will be answered and you will
never be greeted by a recorded message or call queuing system.
What happens if the engineer is unable to repair my computer?
In this case, our No-Fix-No-Fee * policy means that there will be
nothing to pay at all, apart from a small callout fee.
Is there a callout fee to pay?
We charge a small callout fee - this is intended only to cover the
engineer's petrol costs.
Do you charge for travelling time?
No. We do not charge for travelling time - only the time spent by the engineer
working on your computer is chargeable.
Are your engineers fully qualified?
Our engineers are fully qualified and highly experienced. They are
carefully selected and have all spent many years working in the
computer industry.
Which methods of payment do you accept?
We accept payment in cash, by cheque (with guarantee card) and we
also accept all major credit and debit cards. A full receipt will
be given.
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Is your work guaranteed?
Our work is fully guaranteed. All components are supplied new and
are covered by a full twelve months parts and labour warranty.
Can I limit the booking to one hours' work?
Yes, you can choose to limit the booking to one hour and the engineer
will do his very best to complete the work within the agreed timescale.
If the repair takes only forty minutes, will I have
to pay for a full hour?
Our minimum charging period is one hour. If the repair is completed
in less time than this, the engineer will offer to stay for the
remaining time to carry out a general PC health check or a virus
scan.
Do you repair laptops?
We carry out software related repairs to laptops, however, we do
not repair laptop hardware failures. For laptop hardware failures,
we recommend you to contact the manufacturer of your machine.
Do you repair printers?
We carry out software related repairs to printers - driver and/or
installation problems, however, we do not repair printer hardware
failures.
Do you repair monitors?
Unfortunately, we do not carry out repairs to monitors. For monitor
hardware failures, we recommend you to contact the manufacturer
or perhaps consult a television repair specialist.
Are there any current job vacancies?
We are always pleased to receive applications from suitably qualified and experienced
computer engineers - please send your CV to us at mail@pc-callout.biz.
* conditions apply
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Coverage:
Our locally based engineers cover mainland UK and Northern Ireland.
Open 8am - 10pm
Every Call Answered |
