Questions
A selection of the questions most frequently asked by our customers,
together with the appropriate replies. If your specific question
is not included, please make use of our on-site contact
form or send us an e-mail to mail@pc-callout.biz.
We will respond quickly and do our very best to help.
What are your charges?
We charge a small callout fee of £10.00 plus VAT, and our standard labour rate is then £39.50 per hour plus VAT.
Is there a callout fee to pay?
We charge a small callout fee of £10.00 plus VAT - this is intended only to cover the
engineer's fuel costs.
What happens if the engineer is unable to repair my computer?
In this case, our No-Fix-No-Fee * policy means that there will be
nothing to pay at all, not even the callout fee.
Do you charge for travelling time?
No. We do not charge for travelling time - only the time spent by the engineer
working on your computer is chargeable.
Are your engineers fully qualified?
Our engineers are fully qualified and highly experienced. They are
carefully selected and have all spent many years working in the
computer industry.
Which methods of payment do you accept?
We accept payment in cash, by cheque (with guarantee card) and we
also accept all major credit and debit cards. A full receipt will
be given.
* conditions apply
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Is your work guaranteed?
Our work is fully guaranteed. All components are supplied new and
are covered by a full twelve months parts and labour warranty.
Can I limit the booking to one hours' work?
Yes, you can choose to limit the booking to one hour and the engineer
will do his very best to complete the work within the agreed timescale.
If the repair takes only forty minutes, will I have
to pay for a full hour?
Our minimum charging period is one hour. If the repair is completed
in less time than this, the engineer will offer to stay for the
remaining time to carry out a general PC health check or a virus
scan.
Do you repair laptops?
We carry out software related repairs to laptops, however, we do
not repair laptop hardware failures. For laptop hardware failures,
we recommend you to contact the manufacturer of your machine.
Do you repair printers?
We carry out software related repairs to printers - driver and/or
installation problems, however, we do not repair printer hardware
failures.
Do you repair monitors?
Unfortunately, we do not carry out repairs to monitors. For monitor
hardware failures, we recommend you to contact the manufacturer
or perhaps consult a television repair specialist.
Are there any current job vacancies?
We are always pleased to receive applications from suitably qualified and experienced
computer engineers - please send your CV to us at mail@pc-callout.biz.
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Coverage:
Our locally based engineers cover mainland UK and Northern Ireland.
Open 8am - 10pm
Every Call Answered |
